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Best Doctors®.
Because your family
deserves more.

Expert medical support. At no additional cost.

Best Doctors® is a virtual medical service that can assist you and your family** with medical advice regarding a condition, injury or illness that may be affecting your quality of life.

Membership to Best Doctors® is available with Asteron Life Disability Insurance* or selected insurance policies.

Get started with 

If you need urgent assistance with Best Doctors® call 0800 425 005.

GP Consult within 24 Hours^

If you have a non-urgent condition or a question around a medical issue, use the General Practitioner (GP) consult service to contact a New Zealand GP within 24 hours from making contact. Submit your question via the online portal, and a registered GP will respond with information and next steps. An easy and confidential way to get the information you need.

Mental Health Navigator^

As part of Best Doctors® they aim to look after your mental health as well as your physical health. If you feel you need help with challenging circumstances, or that your mental wellbeing is at risk, you can get in touch with experts in this field and also receive on-going support from a mental health nurse.

Expert Medical Opinion^

If you have a specific medical condition and need to speak to a specialist, Best Doctors® can make sure you are talking to the correct person. They have a global pool of 50,000 experts# who can provide second opinions and help you understand a diagnosis and the treatment options available. Just login to Best Doctors® and outline your condition in confidence, and Best Doctors will search for the right expert for you.

Watch the video

We’ve put together a short video to help explain how Best Doctors® works.

What customers say about Best Doctors®


"We lived with this disease hanging over our heads for so long, but it's awesome to know we're okay."


"The Best Doctors® team was genuinely interested in helping us. And they really listened."

Terms and conditions

Asteron Life does not provide financial advice in relation to insurance cover. Policy cover is subject to underwriting acceptance and is subject to terms, conditions, exclusions, excesses and limits. For full policy terms and conditions, see your policy wording or contact your adviser.

*Asteron Life Disability Insurance means all in force covers which provide a monthly benefit when the insured is unable to work due to sickness or injury. On-sale covers include Personal Insurance – Income Protection, Mortgage and Living and Workability Covers; Business Insurance – Business Disability, Farmers Disability and Business Expenses Covers; Employee Insurance – Income Protection Cover. It also includes all previously sold Disability Insurance policies. For a full list of all off-sale covers that qualify please contact your adviser or us.

The content on this page is for information purposes only and is not financial, legal or medical advice nor does it offer any opinion or recommendation about whether a particular policy is right for you. You should consult a qualified adviser for advice specific to your personal situation and needs. While we take reasonable measures to ensure the information in this letter is accurate and up to date, Asteron Life and its related companies does/do not accept any responsibility or liability in connection with your use of or reliance on the information.

Best Doctors® is owned and operated by Best Doctors Inc., and Asteron Life takes no responsibility for any loss, claim, cost, liability, expense, or injury suffered by any person as a result of utilising the services provided by Best Doctors® or the information or content appearing on the Best Doctors® website except where such loss cannot be excluded by law. Best Doctors® is not insurance (including medical insurance) and it does not replace your relationship with your current doctor or medical specialist.

^Mental Health Navigator is only available to people who are aged 18 years and over and are either residing in New Zealand or are New Zealand citizens. GP Consult and Ask the Expert services provide general advice only and will not include diagnosis or treatment recommendations.

**Family means the insured person’s family including the insured person’s in-laws, parents, spouse, civil partner or dependent family member.

#For further information relating to our global pool of experts please see here. Asteron Life reserves the right to withdraw or modify the terms of access to Best Doctors® at any time.

Asteron Life reserves the right to withdraw or modify the terms of access to Best Doctors® at any time.