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Support services

Providing you the right assistance

Asteron Life customer support services

Asteron Support

Temporary wraparound service including counselling and other support services.
To find out more, call us: 0800 737 101.

Asteron Life Connected Care

Expert medical, mental health and wellbeing advice, available for eligible Asteron Life customers.
Read more


Financial hardship and capability

Money Talks

The MoneyTalks helpline provides financial mentorship for people struggling with debt or budgeting. Link

Good Shepherd: No Interest Loans Scheme

Good Shepherd NZ provides fair and affordable loans for essential goods and services, in partnership with BNZ and with support from the Ministry of Social Development. Link

General support and legal advice

Citizens Advice Bureau

Free, confidential, independent information and advice on rights and access to services. Link



Lifeline provide a safe and confidential service to support the emotional and mental wellbeing of callers. Link
Call 0800 543 354 or 0800 LIFELINE / Text HELP (4357)

Age Concern New Zealand

Age Concern New Zealand is a charity dedicated to people over 65, their friends, and whanau and offers expertise and knowledge on available services for older people. Link
Call 0800 652 105

Victim Support

Victim Support helps victims and their families to find strength, hope and safety in the face of grief and trauma. Link
Call 0800 842 846 or 0800 VICTIM


Shine’s Helpline can support anyone being hurt, abused and/or controlled by someone they have a close relationship with. Link
Call 0508 744 633