Adviser information about COVID-19
Asteron Life is committed to being there for our customers and advisers.
The current situation with coronavirus means this is an uncertain time for many, so we will continue to share updates with you.
Asteron Life is pleased to extend its COVID-19 financial relief options to 31 October 2020.
Asteron Life responds quickly as Auckland enters COVID-19 Alert Level 3 and the rest of the country goes into Level 2. It’s business as usual with remote working in place now.
In this Asteron Life update read about changes as we enter Alert Level 2, including medical underwriting news and guidance on visiting clients.
To further support Asteron Life customers who may be experiencing financial impacts as a result of COVID-19 we are extending the relief options available, initially for period of 3 months to 31 July 2020 at which time they will be reviewed.
Our most commonly used forms for new business and altering existing business are now available as editable PDFs in the Document Library of AsteronConnect. Our claim forms have also been upgraded to editable PDFs and are available from our claims team on request.
Accessing premium holidays and cover suspensions for customers experiencing financial hardship.
Our teams are working from home and are committed to supporting our Advisers and customers during this time. More information on some differences you may experience to our service.
There are no blanket exclusions for COVID-19 or any other pandemic in any of our Asteron Life policies, including Employee insurance.
How to get in touch with us
If you have an enquiry that hasn’t been answered by our customer FAQ’s or these communications
or live chat via the website.
Available 8am – 6pm Monday to Friday
We have retained the capability of our teams to work from home to ensure we can respond to our customers. Please be patient as we transition to full capacity. You may also experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.