Contact us

We are more than happy to help.
There are many ways to get in touch with us.

You can ask a question by filling out the make an enquiry form or call us on 0800 737 101 or +64 4 495 8700 (8:30am - 5pm, Monday to Friday).

Our teams are currently working from home to ensure we can respond to our customers. You may experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.

Do you need extra help or support?

We know there are times when everyone needs a hand – whether you are experiencing financial stress or facing a difficult time.

Find out how we can help

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Make an enquiry

Get your claim started here. We’ll get it processed as soon as possible.

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Change contact details

Life rarely stands still so it’s important to keep your details up to date.

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Find an adviser

We'd be happy to help you find an adviser. Just pop in your contact details and an adviser will get in touch.

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Make a complaint

Not happy? Tell us about it and we’ll do everything we can to help.

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Report suspected fraud

Confidential Fraud Report. All information provided in this form will be treated with confidence.

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Give a compliment

Aww, thank you! If a member of our team has made your day or you just want to give us a pat on the back, let us know here.

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Change the name on your policy

It's easy to change your name online.

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Change my smoking status

Once you’ve been smoke-free for 12 months, you can apply to be considered as a non-smoker and have your premiums reduced.

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