Simply let us know how we can help by filling out a form below. Or if you'd like to chat, call us on 0800 737 101 or +64 4 495 8700 (8am-6pm Monday to Friday).
First check our FAQs and Already a customer sections, it may save you time! No luck? Then just use this form and we’ll get back to you within the next working day.
If it’s urgent, please call us Monday - Friday 8am-6pm. You can also contact us by mail: Asteron Life, PO Box 894, Wellington, New Zealand, 6140. We're here to help.
If your question is about your existing policy, we just need to quickly confirm who you are for security purposes. Please let us know the following details:
So we can get in touch with you, what are your contact details?
What's the best way to contact you?
...so it’s important to keep your details up to date. The more information you can give us, the better.
What would you like to update?
The address you give us here will be used for all communications from now on. If your policy has other owners who don’t live with you, remember to tell them they won’t receive copies of anything we send to you.
The email address you give us here will be used for all emails from now on. If your policy has other owners, remember to tell them they won’t receive copies of anything we send you (if they use a different email address).
Only changed one of your numbers? We’d really appreciate it if you can take the time to update all of your phone numbers. That way we can be sure that we have your most up-to-date contact details on file!
Checking your security details
We just need to quickly confirm that you’re the policy owner. Please let us know the following details:
We’ll update your details by the end of the next business day.
We'd be happy to help you find an adviser. Just pop in your contact details and an adviser will get in touch. The more details you can give us, the better.
Tell us about it and we’ll do everything we can to help.
Find out more about the complaints process.
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If a member of our team has made your day or you just want to give us a pat on the back, let us know here.
Please provide the current address for your policy.