Asteron Life wins Best Life Insurance Company
28 October 2015
Asteron Life is delighted to be awarded the Best Life Insurance Company, New Zealand, 2015 at the World Finance Global Insurance Awards.
The World Finance Global Insurance Awards celebrate insurance companies capable of staying ahead of the market and providing their customers with outstanding support.
The purpose of the Global Insurance Awards is to establish the best life and non-life insurance companies in their respective countries.
The awards highlight insurance companies from around the world who show excellent innovation, transparency, client service and performance.
This is the eighth year the awards have been running, but the first time New Zealand has been involved.
Asteron Life Managing Director Nadine Tereora says they are delighted with the win and credits its strong customer service focus, outstanding staff culture and innovative product delivery for the accolade.
“We pride ourselves on being a market leader on customer service and helping our customers protect their futures,” Nadine says. “What sets us apart is our initiative to be bold in what we believe in, and try to do what’s right for our customers.”
In recent years Asteron Life has embarked on a strategy to raise its customer service levels over and above industry standard benchmarks. An express underwriting service was introduced to improve the customer experience at application time, and a WriteMark accreditation was secured recognising the ‘plain English’ approach to its insurance documents.
“We never stop collecting information about our customers so we can deliver products and tailor our service to meet their needs.” Nadine says. This isn’t the first time Asteron Life has been recognised within the industry. For the past two years the company has been awarded Life Insurance Company of the Year in the New Zealand Insurance Industry Awards, and are a finalist again this year.
Asteron Life is also a finalist in the Women Employer of the Year category at the same awards.
“We’ve consistently maintained our position in the market with top rated products since 2012, including a number one rating for our Life, Total and Permanent Disability and Trauma Recovery Cover products.”
Nadine says there will be no respite in its creation of innovative products. “We will continue to make enhancements to our top rated products and service offerings for our customers on an ongoing basis.”