Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Already a customer?

If you need to change your details, have questions about your policy or want to make a claim then this is a good place to start. Talking to your adviser always helps too.

There are many things you can do quickly online, otherwise give us a quick call on 0800 737 101 (Monday - Friday 8am-6pm) and we’ll take care of it.

The answers here are general in nature. For more information and advice on your situation, your adviser is the best person to help out.

Make a claim

Start a claim here

or call us on 0800 737 101.

How do I find out if I can claim?

Call us on 0800 737 101 (8am – 6pm Monday to Friday) or talk to your adviser. We're here to help. It's best to get in touch as early as possible so we can maximise the amount of support we can give you.

What to expect when making a claim

We know it's a tough time when you're making a claim. We also know it's not something you do every day. So we promise to do all we can to process your claim accurately, simply and as soon as possible. You'll be allocated a dedicated Case Manager to assess your claim and help you through the claim process.

Get started with your claim

Other claim questions

Make a payment

One-off payments

If you need to make a one-off payment, there are a number of ways you can do this.

Setting up regular payments

Use the links below to setup a regular payment with us.

Other payment questions

Check your policy details

Request your Certificate of Currency – details the current cover and premiums on your policy

Request your Policy Document – details how your policy works

Premiums information
Other policy questions

Make changes to your policy

Increasing your cover

If you'd like to increase your cover, chat to your adviser. They can give you a quote and arrange an application.

Adding new types of cover

Your adviser can help you decide which cover and how much of it you'll need. They'll also arrange your application.

Other policy change questions

Update your details

Life rarely stands still, so it's important to keep your details up to date. The more information you can give us, the better.

Change the name on your policy

Print out and complete the change of name form and return it with proof of your name change. If you don't have a printer, get in touch and we'll post you a copy.

Download form

Change your contact details

It's easy to update your contact details online, simply fill in the change my details form and hit 'send'.

Change contact details

Update your payment details

If you’ve changed your bank account or credit card that you pay your premiums from, you can let us know the new details by filling out a Direct Debit/Credit Card form. Send the completed form to us, or if you' d prefer, call us on 0800 737 101 and we'll get that sorted for you.

Download form

Additional information

Your adviser

Lost touch with your adviser?

Send us a message or call 0800 737 101 and we can see if we can put you back in touch with them.

You can also request a Certificate of Currency which will show your policy details and your adviser's contact details.

Additional information

Your investments

Other investment questions

Ways to contact

Live Chat: Available 8am – 6pm Monday to Friday

Email: Make an enquiry

Phone: 0800 737 101 or +64 4 495 8700 (8am - 6pm Monday to Friday)

Post: Asteron Life, PO Box 894, Wellington, New Zealand 6140