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Glossary

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Life Insurance Glossary

A guide to some life insurance terms that you may hear us talk about.

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Disclaimer

This information is of a general nature and is not personalised to your situation. If you would like advice which takes into account your particular financial situation or goals, please contact your financial adviser.

Confirmation

Submitted by gyanendra.pani… on

Thanks

Thanks for your message.

We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8am-6pm).

Daily Unit Pricing

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Daily Unit Pricing

Fund Name Date Buy Price Sell Price
Aggressive (ex GAL fund) 30/04/2025 6.0947 6.0220
Balanced (Lifeplan) 30/04/2025 4.5735 4.4402
Capital (Life Yield)* 30/04/2025 7.9769 7.5970
Capital (Lifeplan) 30/04/2025 3.0092 2.9215
Capital Protected (Ex Oceanic)* 30/04/2025 4.5962 4.5961
Capital Secured (Ex Oceanic)* 30/04/2025 3.2603 3.2602
Conservative (ex GAL fund) 30/04/2025 5.2594 5.2332
Conservative (Lifeplan) 30/04/2025 3.6122 3.5069
Dynamic (Lifeplan) 30/04/2025 4.6802 4.5438
Equity Fund (ex GAL fund) 30/04/2025 20.6695 20.3007
European (Lifeplan) 30/04/2025 4.4659 4.3357
European Equity (ex GAL fund) 30/04/2025 5.1669 5.1669
Fixed Interest (ex GAL fund) 30/04/2025 6.7492 6.7384
Global (Life Yield)* 30/04/2025 20.9711 19.9724
Global (Lifeplan) 30/04/2025 6.1115 5.9334
Global Bond (Lifeplan) 30/04/2025 2.8845 2.8004
International Equity (ex GAL fund) 30/04/2025 8.6424 8.6424
Managed (ex GAL fund) 30/04/2025 14.1426 14.0580
Money (ex GAL fund)* 30/04/2025 4.7327 4.7327
North American (Lifeplan) 30/04/2025 8.9426 8.6821
North American Equity (ex GAL fund) 30/04/2025 9.9646 9.9646
NZ Bond (Lifeplan) 30/04/2025 3.6918 3.5841
NZ Managed (Ex Oceanic)* 30/04/2025 5.6561 5.6560
Trans Tasman (Lifeplan) 30/04/2025 8.3377 8.0948
Wise Managed Fund 30/04/2025 3.3205 3.3007

Please Note:

We make every attempt to update unit prices as they change however it is possible that unforeseen circumstances may prevent us from showing the latest unit prices on the website.

Whilst every reasonable effort has been made to ensure that the information is correct in every respect Asteron Life Limited will not be liable for any error or misprint or delay.

If you are taking a part surrender or full surrender from your investment the unit price may vary from those shown above. The actual price that will be used for any transaction will be determined on the day the transaction is processed.

Complaints Process

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Complaints

If you’ve had a poor experience with Asteron Life, let us know what’s happened. We value your feedback and we will work to improve your experience with Asteron Life.

Make a complaint

Customer Service is at the heart of our business. We are committed to treating any dissatisfaction seriously and to putting things right as fairly and as quickly as possible. You can be assured that you will be listened to and be treated with respect at all times. Your feedback challenges us to continually improve our service.

Make a complaint online


Write to us

Asteron Life Customer Care
PO Box 894, Wellington 6140


Our Complaints Management Process

1. Let us know about your complaint

Our team will do everything they can to resolve it. You can tell them about your complaint while you are on the phone, or you can email complaints@asteronlife.co.nz.

2. If you're unhappy with our response

Please let us know, we’ll ensure a manager is involved in the review of your case. If more time is needed, we'll talk to you about this and keep you informed along the way.

3. Internal complaints resolution team

If you remain unhappy with the outcome, your complaint will be referred to our internal complaints resolution team. We will keep you informed and let you know the outcome of an independent review.

4. The Insurance and Financial Services Ombudsman (IFSO)

The Insurance & Financial Services Ombudsman (IFSO) is an independent complaints resolution scheme that can review insurance disputes. We will do everything we can to resolve your complaint internally but, in some circumstances, this may not be possible. If you’re not happy with the outcome of Asteron Life’s independent review (and if it is within the jurisdiction of the IFSO) then Asteron Life will issue a letter of deadlock. You will have three months to refer your complaint to the Insurance & Financial Services Ombudsman, should you wish. We will abide by any decision made by the Insurance & Financial Services Ombudsman and there's no charge for you to use this service. Of course, you can also choose to seek a resolution elsewhere. You can contact the Insurance & Financial Services Ombudsman below:

Call 0800 888 202
Visit www.ifso.nz/complaints
Mail to: Insurance & Financial Services Ombudsman, PO Box 10 845, Wellington 6143


Our responsibilities and timeframes

We promise to:

  • acknowledge receipt of your complaint within five business days.
  • give you the name and contact details of the person handling your complaint.
  • have someone experienced, who has not been handling your case, fully investigate your complaint if you request it.
  • respond to your complaint within 10 business days once we have all the information we need.
  • if we need more time or additional information, we’ll keep you updated at least once every 20 business days, or another timeframe we agree with you, until your complaint is resolved.
  • if we can’t resolve your complaint within two months from the date it was first made, we’ll offer you a letter of deadlock, or you'll have the option to keep working with us.

Confirmation

Submitted by admin on

Thanks

Thanks for your message.

We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8am-6pm).

Confirmation

Submitted by gyanendra.pani… on

Thanks

Thanks for your message.

We'll look at it and get back to you as quickly as we can. If you need to speak with someone sooner, please call your adviser or phone us on 0800 737 101 during office hours (Monday to Friday, 8am-6pm).

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