Asteron Life extends Best Doctors package to more customers

Please note, the Best Doctors service is now known as Asteron Life Connected Care. For more information, check out the latest media release here.

28 February 2022

Asteron Life has today announced that it is extending the benefits of the Best Doctors service to new and existing customers with Trauma Recovery and Cancer Cover. 

Best Doctors provides users with access to an international network of medical specialists, to support with everything from heart disease to migraines. Asteron Life already makes the service available to customers with disability insurance products and to eligible insurance advisers.

Grant Willis, Head of Life at Asteron Life says the move is an exciting evolution for Asteron Life’s partnership with Best Doctors and will extend the benefits of the Best Doctors service to many more customers. 

“When it comes to the mental and physical health of our customers, supporting them to get the very best advice is paramount. With Best Doctors, that’s exactly what you get – access to world leading medical experts who can answer your questions or give you a second opinion,” says Willis. 

“Life insurance is about providing support to our customers when they need it, and Best Doctors enables our customers to make medical decisions with confidence when they are going through a tough time. Better yet, it’s included at no extra cost - it’s just another way Asteron Life has got your back.”

Since 2013, Asteron Life has offered some customers a range of Best Doctors benefits, including Ask an Expert and Expert Medical Opinion. The updated service includes online GP consults, enabling customers to get quick access to New Zealand registered GPs within 24 hours, and the new Mental Health Navigator service, which provides direct access to mental health experts.

Mental Health Navigator assists New Zealand residents aged 18 and over, whether they have reached out for help before or not. The service also provides general advice on mental health conditions and guidance on how to navigate the mental health system.

Mike Morris, New Zealand Country Manager at Best Doctors, says, “following the extension of Best Doctors being made available to those Asteron Life customers with disability insurances in September 2020, we have seen a marked increase in people accessing the service and getting the assistance they need at a time when it is needed most.  Now, with the addition of Trauma Recovery and Cancer Cover policy holders, our services will reach more New Zealanders than ever before.”

Willis says the benefit makes Best Doctors available not just to insureds, but also to their partners, children, and parents.