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Answering your questions about COVID-19
We have retained the capability of our teams to work from home to ensure we can respond to our customers. Please be patient as we transition to full capacity. You may also experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.
In these uncertain times you may have questions about the coverage of your policy. Asteron Life is well prepared to respond to COVID-19 and to continue providing insurance services. As the situation evolves, we will share updates.
Asteron Life insurance covers (including Life, Trauma, Total and permanent disability and Income protection) insure customers for death or disability that results from injury or illness. This would include COVID-19, which we would treat the same as any other illness.
There are no specific exclusions related to COVID-19. If you need to make a claim you would follow the same process as with other types of claims, including meeting the eligibility requirements and any special terms and conditions relating to your cover.
How we can support you
Pay
Flexible payment terms
Our teams have a range of solutions that can help customers protect the things they care about. Please contact us to see how we can help.
People
Mental health support
We're continuing to consider applications for mental illness cover for new and existing policies, subject to our usual underwriting criteria.
Handshake
COVID-19 commitment
We're continuing to provide cover for death or disability arising from COVID-19 related illness, subject to policy terms, conditions and exclusions.
Speech
Here for the moments that matter
Our team members are trained to identify signs of customer vulnerability and offer support options.
Find more answers to some common customer questions
How to get in touch with us
If you have other questions, we're here for you.
Please get in touch via:
Email:
contactus@asteronlife.co.nz
or live chat via the website.
Available 8am – 6pm Monday to Friday
We have retained the capability of our teams to work from home to ensure we can respond to our customers. Please be patient as we transition to full capacity. You may also experience a delay of up to 10 seconds as your call is connecting but please hold to enable us to answer your enquiry.
